10% off your first order to support our heritage artisans Code: ATLAS10

Delivery Policy


OUR DELIVERY POLICY

Our products are handcrafted and require 2-3 days to be prepared for you.

There are 2 time slots for delivery 2-5 pm and 5-8 pm

  • Free delivery for orders $200 and above
  • $10 delivery charge for orders below $200

Delivery service is limited for commercial and residential address only, Delivery is not available to restricted areas.

Delivery service might be suspended when bad weather occurs. In this event customers will be contacted to re-schedule delivery time.

It is the responsibility of the customer to notify us immediately of any change to their delivery address. If customer is not available to accept delivery at the nominated delivery time, or refused to sign for the delivery.

We have the right to refuse to deliver the parcel and charge additional delivery fee for next delivery. If customers require any special services for your items, please include a note with your order so that we can accommodate you.

Change of deliver address needs to be made 24 hours in advance.

Customers must contact us directly via email or DM to make the change

A rerouting fee of 15 dollars will be charged if change of address is made less than 24 hours in advance.

For rerouting after we have reached your destination. A fee of 30 dollars will be charged. Alternatively, the product can discarded or donated to charity.

Please contact us if you have any questions