F.A.Q.

Presentation of products

What you see is what you get! All our products are platted and delivered in new or up-cycled platters, plates and high quality trays. If you see a platter, a beautiful wooden tray or a luxurious stainless steel basket in our pictures. Your order will be delivered in them, and you can keep it!

Delivery Timing & Fees

Atlas products are handcrafted to order and will reach you between take between 2 - 3 business days. The Atlas Handcrafted concierge will always contact you to make delivery arrangements.

Cakes, hot food and bulk order will take at lease 3 business days to prepare.

We provide free island-wide delivery for orders above $300, otherwise a small fee of $15 applies per destination.

Tray and platter up-cycling program

For many of our items you may order food only; its a drop down in each product page. If you wish to return your Atlas Handcrafted platters and plates, you may contact our concierge to make arrangements, and receive $10 off your next purchase. 

Gift Card & Personalization

Every order comes with a gift card and choice of personalized message.

If you wish to include a message / card to the recipient, you may put your message in the "Add a note" when you are on "My Cart" page. 

Returns and cancellations

Cancellations of your orders may be subject to charges or administration fees

 - 100% refund - within 10 working days of delivery date
 - $20 processing fee - within 3-9 working days of delivery date
 - No refund - within 2 working days of delivery date

Please understand that our products are all handcrafted by local artisans and last minute cancellations would already have been prepared for. 

Change of address

Change of deliver address needs to be made 24 hours in advance.

Customers must contact us directly via email or dm to make the change

A rerouting fee of 15 dollars will be charged if change of address is made less than 24 hours in advance.

For rerouting after we have reached your destination. A fee of 30 dollars will be charged. Alternatively, the product can discarded or donated to charity.